About Rob
I was born in Flint and have lived in the Flushing area for 10 years. I attended Davison High School and the University of Michigan-Flint. I joined Al Serra in 2010 and worked in our import service departments for 5 years, then returned in 2025 to the CDJR service department. I have been in the automotive service industry for almost 20 years, handling parts, warranty administration, and service. During that time, I have learned about many makes and brands and continue to expand my knowledge base to serve our guests and their needs best. I have been happily married to my amazing wife since 2023 and have a wonderful son. I love animals and have one dog and three cats. My family and my faith are the foundation of my life, and I bring these family-oriented values to my professional life. I strive for excellence, honesty, and integrity. I enjoy music, hiking, kayaking, and weightlifting. I look forward to serving you!
Customer rating
5.0 / 5 based on 309 ratings (221 written reviews)
Recent reviews
Rob, kept me informed on the progress of the repairs on my vehicle until finished and I picked up my vehicle. Also, a shout out and thanks to the service technicians. Great job!
— Thomas B. ,
Terrific
— Angela W. ,
Outstanding Customer Service. Friendly, responsive, and timely. Rob is great!!
— Scott R. ,
Great job supporting.my visit
— Alan V. ,
Told me what to expect kept me posted and was very accommodating getting me a loaner vehicle. Made the whole experience very easy and pleasant
— Karen R. ,
LOVE my Service Advisor Rob. He is outstanding. He is my go to person at the dealership.
— Sally C. ,
Excellent
— Mark M. ,
Giving Rob a 10/10 because he has dealt with my Dodge Hornet 800 times and still hasn't blocked my number. The car may test everyone’s patience, but he is a true champ!
— Darrin A. ,
Great!!!
— Kirk S. ,
For Mr Taylor was very friendly very knowledgeable and his job and he answered questions that I need to know and information that I didn't know I'm very polite and very friendly and and respectful I really enjoyed his service
— Sheila T. ,