About Rob
I was born in Flint and have lived in the Flushing area for 10 years. I attended Davison High School and the University of Michigan-Flint. I joined Al Serra in 2010 and worked in our import service departments for 5 years, then returned in 2025 to the CDJR service department. I have been in the automotive service industry for almost 20 years, handling parts, warranty administration, and service. During that time, I have learned about many makes and brands and continue to expand my knowledge base to serve our guests and their needs best. I have been happily married to my amazing wife since 2023 and have a wonderful son. I love animals and have one dog and three cats. My family and my faith are the foundation of my life, and I bring these family-oriented values to my professional life. I strive for excellence, honesty, and integrity. I enjoy music, hiking, kayaking, and weightlifting. I look forward to serving you!
Customer rating
5.0 / 5 based on 333 ratings (236 written reviews)
Recent reviews
Rob has consistently gone out of his way to try to get my vehicle fixed. Anytime it's in the shop, I get an update every couple of days. He's professional and pleasant.
— Jessica S. ,
Rob took care of everything that was needed. From pick and delivery, to the service needed.
— Charles F. ,
Rob sets the standard for how a service event should happen. When the secondary bat on a Jeep Grand Cheroky fails the computer puts confusing and serious warning icons all over the dash, including puttng the vehicle in limp mode or just neutral no matter what gear you select. Only an experienced Service Advisor, who knows his stuff, can make you feel you are in good hands with the dash lit up like that. Rob verified his suspicion with a Certfied Tech, made sure the parts were availabel and provided my options and cost involved, Then expedited the expensive repair to the point I could wait for it. I don't know what more you could ask or the guy,,,,,but I did. When I got home all the dash service alerts were out but one. The next morning he called and I explained what I saw. He was surprised but said to bring the car right over. I had mistaken the speed set option icon for one that alerts you of a suspension error. He saw me in line, came out, explained the diff, all with a smile and cordial "you're good to go my friend". As I said, I realy don't know or what else you could ask of the guy KUDOS (and thanks) Rob
— Eldon M. ,
Rob was great. When I discovered you had to keep my Jeep overnight, Rob immediately offered me a loaner (Dodge Ram that I really liked!), and my car was finished in the timeline Rob said it would be.
— Robert N. ,
Very polite!
— Debra W. ,
Rob is exceptional and an asset to the Serra team.
— Sally C. ,
perfection...people were great....
— Robert S. ,
Outstanding.
— Sally C. ,
Rob kept me informed of every step from setting up the appointment to picking up my vehicle for repair.
— Rachel H. ,
service was performed quickly and efficiently. The service adviser was pleasant and professional and did everything as expected.
— Walter C. ,