About Marc
I joined Al Serra in 2022 but have worked for the Serra Automotive group for the last four years. It has been a great transition here, and pleasant to feel at home. Working with customers brings excellent stories, even though no one was to be in for service. We learn a lot about our customers and this great community in service. I came from growing up in Kalkaska, Michigan, and went to college at Saginaw Valley State University. I have three young kids with my wife, Chelsea, and we live here in Grand Blanc. GO BOBCATS! My family and I always love being outside, doing whatever we can, from walking and swimming to hunting and fishing.
Customer rating
4.8 / 5 based on 834 ratings (466 written reviews)
Recent reviews
My overall experience with Mark was fine. He displayed quiet professionalism and explained recommendations for next visit.
— Patricia W. ,
Marc communicated very well during the service of my vehicle. He washed and vacuumed my driver side.
— Lisa M. ,
Prompt professional service
— Kelly C. ,
Marc was out to greet me before I was out of my vehicle. He kept me informed through out the entire process. Again a big part of the service experience.
— Jeffrey T. ,
Good. Marc kept me informed on the status of my vehicle. He was very courteous and very professional. I highly recommend Kia of grand Blanc for any service on your vehicle.
— Karen G. ,
Excellent! Took care of me right away
— Mary B. ,
Just great! I had my car serviced and checked for a possible recall during the same appointment… No issues anywhere. Even had time to test a drive different Kia model. Was a good experience.
— Donald L. ,
Marc is professional and efficient!
— Nancy G. ,
Great customer service, very friendly, and great conversation.
— Erik M. ,
Marc was great! He squeezed me in on a busy day. Kept communication open to let me know when service was finished and I could come and pick up my vehicle
— Darcy S. ,