About Kristen
Grew up in Fenton & attended the University of Michigan. Have built a reputation for being personable and accommodating in my three years in the auto industry, which makes buying the experience go smoothly. Enjoy long distance running.
Customer rating
5.0 / 5 based on 1039 ratings (708 written reviews)
Recent reviews
We buy all of our vehicles from Kristen. She is a wonderful sales person. She takes time and helps us find exactly what we want in a vehicle. She is honest, caring and an all around good person. She is an asset to the dealership and Al Serra is fortunate to have her as an employee. She's the best!
— Lisa M. ,
Kristen was the best sales advisor I’ve ever had throughout the process of buying a vehicle. She made everything easy, was straight forward and very accommodating. I will be recommending her in the future and Al Serra also.
— Michael B. ,
I couldn’t be happier with my experience at Al Serra Chevrolet and with my new 2026 Chevrolet Equinox! From the very beginning, Kristen Smith made me feel comfortable and genuinely listened to what I was looking for. There was absolutely no pressure, just a friendly, honest conversation that made the entire car-buying experience relaxed and personal. Kristen was patient, genuine, and truly seemed to care about making sure I was happy with my purchase. She made what can sometimes be a stressful experience enjoyable. I absolutely love my new Equinox, and I would gladly recommend Kristen Smith and Al Serra Chevrolet to friends and family!
— Randall N. ,
Always pleasant to work with. No hassle experience.
— Dale W. ,
The experience was great. I pick out the truck test drove it, and decided that was the truck. She made sure to tell me about the tire insurance and she swapped my plates and trailer hitch from my old vehicle to the new one. She was super nice and knowledgeable.
— Albert Iv V. ,
Service and follow up was great.
— Matthew R. ,
Amazing as always, very helpful, she is very prepared. Which makes the drop off and purchase quick and easy. My new lease took less an hour and I was on my way.
— Lianne F. ,
Kristen was great to work with! She was excellent at communicating with us and ensuring everything was perfect! Would highly recommend!
— Jeffrey G. ,
Excellent! Kristen is the best!
— Deborah H. ,
Excellent, she always takes care of us when it is time to roll over a lease. Finds the best financial options as well as vehicle options.
— Marcy C. ,
Specialties
- EQUINOX
- SILVERADO 1500
- TRAX
- TRAVERSE
- BLAZER