About Jim
I began working at Al Serra in 2017. I have been in the dealership world for almost 17 years. I have worked in service as a technician for 4 years, in parts for 12 years, and recently moved to a Service Advisor at the Cadillac building. I have 2 kids, a boy, and a girl, and my weekends are spent making memories with them. My passions include my family, automobiles, ATVs, and the outdoors. I strive to make all my customers happy with their visit. A trip to the Service Department is not always planned, but it is always an opportunity to help someone through a tough situation.
Customer rating
4.8 / 5 based on 1904 ratings (1130 written reviews)
Recent reviews
Excellent! Jim went out of his way to accommodate me during my recent visit. I appreciate the kindness and level of professionalism.
— Michael E. ,
Very detailed with work required and was excellent in explaining how the process and repairs would enhance my driving experience,
— Robert W. ,
I was very satisfied with the quality of the repair and it was done quickly.
— Brian P. ,
Great
— Susan P. ,
My experience with Jim was professional and consistent. However, I received my vehicle back with a ding on my door that was not there before drop off (door opened too wide and possibly bumped something)!
— Chylawn J. ,
Excellent
— Paul R. ,
I want to thank Jim for taking good care of our vehicle during my recent visit on July 24th, 2026. He exceeded my expectations, and went above and beyond what was needed. The issue was fixed to my satisfaction and I shall return for future service. Thanks again.
— Michael E. ,
i have been bringing my vehicles to AL Serra for maintenance for years. the service is fast and safe. Waiting room is comfortable. The sign in employees are efficient and keep you informed of updates.
— Karen C. ,
I recently brought my vehicle in for new brake pads, new rotors, and an air filter replacement, and the service was outstanding from start to finish. Jim took excellent care of everything. He kept me updated on the progress and ensured the work was done efficiently. He was transparent about the pricing and never tried to push unnecessary repairs. My car now feels safe to drive and runs smoothly. Jim is an honest, high-quality service advisor.
— Sheryl G. ,
Great communication
— William W. ,