About Jim
I began working at Al Serra in 2017. I have been in the dealership world for almost 17 years. I have worked in service as a technician for 4 years, in parts for 12 years, and recently moved to a Service Advisor at the Cadillac building. I have 2 kids, a boy, and a girl, and my weekends are spent making memories with them. My passions include my family, automobiles, ATVs, and the outdoors. I strive to make all my customers happy with their visit. A trip to the Service Department is not always planned, but it is always an opportunity to help someone through a tough situation.
Customer rating
4.8 / 5 based on 1928 ratings (1143 written reviews)
Recent reviews
Efficient and kind.
— Barbara F. ,
Jim was very good and explained everything and offered more available services. I would recommend Jim for your service needs. Gene
— Eugene Z. ,
Jim, Was professional, responsive and made the whole process seamless. will definitely return.
— April E. ,
Good communication skills.
— Mary S. ,
Jim is great! He always listens and takes care of my issues. I always ask for JIm for my Cadillac service needs.
— Dennis D. ,
As always, thoughtful and professional.
— Evelyn B. ,
Always a great experience working with Jim. He is always very attentive to your issues.
— Dennis D. ,
Great!!
— Linda C. ,
Great!
— Jana L. ,
Jim went above and beyond to help us with an extended warranty claim. Definitely would recommend him to anyone!
— Eric G. ,