About Jim
I began working at Al Serra in 2017. I have been in the dealership world for almost 17 years. I have worked in service as a technician for 4 years, in parts for 12 years, and recently moved to a Service Advisor at the Cadillac building. I have 2 kids, a boy, and a girl, and my weekends are spent making memories with them. My passions include my family, automobiles, ATVs, and the outdoors. I strive to make all my customers happy with their visit. A trip to the Service Department is not always planned, but it is always an opportunity to help someone through a tough situation.
Customer rating
4.8 / 5 based on 1814 ratings (1070 written reviews)
Recent reviews
Jim took of everything like i thought he would. Definitely appreciate all the work done on my truck6
— Teril C. ,
It was good. He was polite and professional.
— Betty K. ,
Jim is always courteous and efficient in scheduling my auto maintenance appointments. He answers all questions and makes sure I know what will be required on next visit.
— Paula M. ,
Every time I bring my vehicles in to see Jim he gives great timely service. He is friendly and keeps me informed along the way! I would recommend him to anyone!
— Jennifer R. ,
Jim very knowledgeable and courteous. Resolved my issues very quickly.
— Patrick B. ,
good
— Kenneth P. ,
Great rep . he helped with a dead battery and unlocking door
— John T. ,
Jim is fantastic and a pleasure to work with every time I come in to get my vehicles serviced! He is friendly and keeps me informed on everything that is happening. Service is always done correct and in a timely manner.
— Jennifer R. ,
I always have a great experience when being serviced at your dealership. The appointment is set and the waiting time is always within reason which allows me to return to work when promised. The service manager is very informative and professional.
— Julie P. ,
Friendly knowledge and to task at hand.
— Larry E. ,