About Jim
I began working at Al Serra in 2017. I have been in the dealership world for almost 17 years. I have worked in service as a technician for 4 years, in parts for 12 years, and recently moved to a Service Advisor at the Cadillac building. I have 2 kids, a boy, and a girl, and my weekends are spent making memories with them. My passions include my family, automobiles, ATVs, and the outdoors. I strive to make all my customers happy with their visit. A trip to the Service Department is not always planned, but it is always an opportunity to help someone through a tough situation.
Customer rating
4.8 / 5 based on 1969 ratings (1171 written reviews)
Recent reviews
Great he was very professional and a pleasure to do business with.
— Gerald B. ,
Everybody at Al Serra that I dealt with was top notch professional.
— Patricia B. ,
Great experience! Very helpful!
— Shannon W. ,
Jim has been a saint for us, in the service department. My Cadillac has been in for service more times than I can count, for months and months at a time, and Jim is always patient, courteous, honest, and funny! Thank you for being so great to us/me, when we are in there every, single, time. We appreciate and thank you, Jim!
— Jennifer K. ,
Jim was easy to work with very nice guy. Got me into and out of service quickly. Thanks!!
— Gary B. ,
Smooth & Very detailed on the work being done.
— Jonathan R. ,
Professional and on time
— Gregory S. ,
Jim was polite, asked if I had any questions and kept me up to date on the progress of my car.
— Kathy W. ,
Excellent experience!
— Jennifer T. ,
Great!
— Jerrold W. ,