About Jacob
I joined Al Serra in 2026, but my career in the automotive industry began four years earlier. Customers continue returning to me for service because of my easygoing attitude and excellent listening skills. I listen to every customer's concerns and provide clear, helpful answers and outstanding service. I love getting to know people and seeing how I can help solve the issues they may be having. I grew up in Davison, MI. I love to spend time with my family and friends, especially my son Jack. I enjoy being outdoors and camping with family.
Customer rating
4.9 / 5 based on 18 ratings (15 written reviews)
Recent reviews
Provided everything I needed Managed multiple customers during the day Whole process took less than 4 hours
— Stephen H. ,
He was overall helpful and nice, just seemed … not talkative or not into small talk. So it made it awkward and quiet during the process of buying the car.
— Katarina S. ,
Great experience with Jacob. He handled everything quickly and with ease. He was also super kind and didn’t try to pressure anything. Highly recommend him for your next purchase!
— Travis C. ,
Jacob was very professional and helpful during our vehicle purchase process! Would highly recommend him for anyone looking to purchase a new vehicle!
— Kyle K. ,
He made the experience very smooth
— Patrick W. ,
Wonderful, listened to what I wanted. Took time with me gave lots of options and we drove 3 vehicles to test drive. Had me look at the vehicle I didn’t want we test drove and I love it. Took me a minute to get used to it but I can’t imagine being as happy with the others. Communication wonderful, I have a friend who is getting ready to purchase a vehicle I will be sending her to Jacob my husband was impressed as well. Mark us happy customers.
— Christina W. ,
The entire experience from start to finish was seamless. Jacob was very attentive and answered each of my questions and concerns in a timely manner. I will be recommending Al Serra and Jacob to those in my sphere of influence. Great job and experience. Dr. Rabon L. Turner, Sr.
— Rabon T. ,
I was able to make a decision to buy a vehicle of choice including getting an acceptable trade in value on my vehicle within 30 minutes which I really respect. He did a very good job answering questing and processing this purchase.
— Robert B. ,
Jacob was one of the best salesmen we’ve ever dealt with in our long history of buying/leasing cars. We stopped going to Al Serra dealership due to using a family friend at another place. But after dealing with Jacob, we will definitely come back to use him again and will recommend him to everyone we know. He’s very personable and professional!
— Ellen S. ,
very good
— Annette R. ,
Specialties
- ENVISTA
- EQUINOX
- SIERRA
- SILVERADO 1500
- TERRAIN