About Jackson
Hello, my name is Jackson Groat, and I was born and raised in Michigan. My wife Nora and I currently live in the Swartz Creek area. We enjoy spending time outdoors, tent camping, and with our church family. I received my education from Ohio Technical College. I have previously worked as a tech in the automotive field and for many years in customer service. I look forward to growing my career and building more customer relationships. I feel blessed to be a part of the Al Serra community.
Customer rating
4.7 / 5 based on 707 ratings (383 written reviews)
Recent reviews
Jackson was very helpful explaining what service needed to be performed on my wife’s 2023 Corvette Stingray. Good communicating status of car service. Thanks!
— Sherree K. ,
Top notch, very professional.
— Ronald B. ,
You told me I needed my tires balanced which was not true.I spoke to your manager about this and he said you were wrong about getting tires balanced every year.You are just trying to run up the bill on customers!You should be fired for your dishonesty!!!! You are a terrible customer representative!
— Gary T. ,
Jackson was friendly, personable, and kept me informed on the status of my vehicle. I've never had a poor experience when working with Al Serra's service team and this latest was no exception.
— Jeff P. ,
Good
— Patricia G. ,
Great
— Ryan F. ,
Jackson went above and beyond to get me the service and warranty coverage for my vehicle repair.
— John F. ,
Jackson Groat, he is friendly and when my wife MaryJo Wojcik, she picked her EV Equinox up after rotated tires and a piece of recall water leak in somewhere under the seat. All good run.
— John W. ,
He was friendly. He handle the paperwork for my oil change in an efficient manor. I didn't have a lot of conversation time with Jackson, none really needed.
— Deborah L. ,
Jackson always does a great job! Thank you
— Kimberly M. ,